About Us

NorCal Tactical has been delivering results since we opened in late 2017. Our goal is to provide both a superior customer experience and tremendous value for our customers.

We have over 20 years of experience with firearms and are passionate about exceeding your expectations.

We hope you have had a great shopping experience with us so far.  But hey, we all have questions right?

Check out our FAQ’s and if you still have a questions feel free to send us an email here and we’ll get back to you within 24-48 hours.

Shipping

Where do you ship to?

We ship to the United States

Firearm Shipping

We only ship to valid FFL Dealers.

The customer is responsible for knowing his/her state laws regarding firearm transfers. Contact your local FFL dealer with any questions regarding the sale or transfer of firearms. Contact your local FFL before ordering a firearm to verify their transfer fee and to ensure they will receive your transfer. The customer assumes all responsibility and cost for returned firearms due to FFL refusal or failure to receive.

If you order a handgun, stockless shotgun, complete AR or AK receiver, or stripped lower receiver, YOU MUST be:

  • A legal resident of the state in which you are ordering.
  • 21 years of age or older to complete the transfer through your FFL.
  • Exceptions: Military personnel stationed in a state other than their legal residence may purchase firearms across state lines. Contact your local FFL receiving the transfer as you may have to provide proof of deployment, residence, etc.

Please follow all directions prompted to you at checkout. This will ensure speedier delivery. Please note that the FFL selection on our website is for customer convenience only and does not necessarily mean that NorCal Tactical has the FFL selected on file. The customer may be asked to provide the FFL information that they wish to use. If a customer wishes to change the FFL they want to use after the order has shipped, they will be additionally charged for the cost of shipping. If a FFL is not available at the time of delivery, the package will not be held at the carrier hub and will be returned to NorCal Tactical. Additional shipping charges will apply to orders that need to be reshipped.

 How much is shipping?

Most of our products shipped to the United States ship free.  However, it does depend on the product ordered, shipping weight, and where you would like the product delivered.

How long does it usually take for an order to arrive?

This depends on the products ordered and the location they are being shipped to.  Most products are delivered within 2-3 weeks and on occasion some are delivered within 4-6 weeks; However, if you are ever concerned about your product deliver please send us an email here.

Why didn’t my shipment come in one package?

We work with various international and domestic warehouses all over the world; Therefore, your products may be shipped separately so that they may arrive faster.  So please don’t panic if you’re entire orders is not delivered at the same time….they are on their way!!!!

I paid for Priority Fulfillment, where is my order?

When you select Priority Fulfillment at checkout, this bumps your order to the next order in line.  So this means that our suppliers will send out your order before they send out anyone else’s order.  Your order will still take 2-3 weeks to arrive, but the processing time will be reduced taking 2-4 days off of the entire process.


Orders

I need to change my order….

Please keep in mind that once your order is fulfilled we cannot make any modifications to that order.  If you’d like to make any modifications before the order is fulfilled then please email us here within 24 hours after placing your order.  If the order has already been shipped we can no longer make any modifications to your order.

I gave the wrong address….

Please keep in mind that once your order is fulfilled we cannot make any modifications to that order.  If you’d like to make any modifications before the order is fulfilled then please email us here within 24 hours after placing your order.  If your order has shipped, but it’s going to the wrong address we will give you 50% off the same item, just send us an email so we can arrange that for you.

I didn’t receive an Order Confirmation or Shipping Confirmation email….

Our store automatically sends out an Order Confirmation and Shipping Confirmation email after you place your order and when you’re order is actually shipped.  If you didn’t receive these emails please check your SPAM or JUNK folder and add us as a contact to receive updates on your order.


Returns

Firearms & Ammunition

All sales of firearms and loaded ammunition FINAL, and returns, refunds or exchanges are NOT ACCEPTED. Orders shipped to a FFL are FINAL UPON SHIPMENT. Once a firearm is shipped to the FFL, NorCal Tactical will not accept a return or exchange under any circumstances. If a defect is discovered by the customer after shipment, the customer must contact the firearm manufacturer directly for replacement or repair.

NorCal Tactical charges a restocking fee and an amount equal to the original shipping costs for any final orders cancelled via debit or credit card chargeback after shipment to the FFL. By placing an online order with NorCal Tactical, the customer agrees to pay all restocking and shipping fees associated with any order that is cancelled via debit or credit card chargeback following shipment to the FFL. CUSTOMER FURTHER AUTHORIZES AND CONSENTS TO NORCAL TACTICAL CHARGING THE AFOREMENTIONED FEES TO THE DEBIT OR CREDIT CARD USED TO PLACE THE ORIGINAL ONLINE ORDER.

NorCal Tactical reserves the right to dispute any bank or credit card chargebacks. NorCal Tactical reserves the right to refuse all future orders placed by any customer that cancels an order via debit or credit card chargeback following shipment.


Damaged Products

My products arrived damaged, what do I do?

If you received a damaged product, please notify us immediately for assistance.


Payment

What payment methods do you accept?

We offer secure shopping and accept payments via PayPal as well as all major credit and debit card companies.

What is your refund policy?

We offer a 100% Satisfaction Guarantee within 7 days after you receive your items.  This means we will refund your purchase if you are not satisfied with your item!!  We want to provide a risk-free and pleasant shopping experience and trust our customers not to take advantage of this offer.